Customer Relationship Executive

Looking for a Customer Relationship Executive role? Join our team as a Customer Relationship Executive and excel in following up with leads, maintaining relationships with existing customers, and providing exceptional service. Apply now for this rewarding opportunity!

Qualifications:

• Graduation in any discipline
• Freshers or experienced candidates are welcome to apply

Responsibilities:

• Follow up with leads generated by the sales team to convert them into customers
• Build and maintain strong relationships with existing customers
• Understand customer needs and provide prompt and effective solutions
• Respond to customer inquiries, requests, and complaints in a timely manner
• Collaborate with internal teams to ensure customer satisfaction and timely issue resolution
• Upsell or cross-sell products or services to existing customers to maximize sales opportunities
• Maintain accurate and updated customer records and documentation
• Identify opportunities for process improvements and customer satisfaction enhancement
• Stay up-to-date with company products, services, and industry trends
• Meet or exceed assigned targets and key performance indicators (KPIs)

Requirements:

• Strong communication and interpersonal skills
• Excellent customer service and relationship management abilities
• Problem-solving skills with a solution-oriented mindset
• Ability to work independently and as part of a team
• Good organizational and time management skills
• Proficient in using CRM software or customer database systems (preferred but not mandatory)
• Prior experience in customer service or sales roles (preferred but not mandatory)

Job Type: Full-time

Salary: ₹12,000.00 per month