Service Coordinator in Irinjalakuda

We are currently seeking a motivated and qualified Service Coordinator to join our team. The ideal candidate should be a graduate with exceptional organizational and communication skills. As a Service Coordinator, you will play a crucial role in coordinating service operations, managing customer inquiries, and ensuring the timely delivery of services..

Responsibilities:

• Coordinate and schedule service appointments based on customer inquiries and service requests.
• Communicate with customers to understand their service needs and provide appropriate assistance and information.
• Collaborate with service technicians and field staff to ensure efficient service delivery.
• Monitor service activities and track the progress of ongoing projects to ensure timely completion.
• Maintain accurate records of service appointments, customer interactions, and service outcomes.
• Address customer concerns and complaints promptly, striving to achieve high levels of customer satisfaction.
• Prepare service reports and documentation for internal and client purposes.
• Ensure that all service-related processes comply with company policies and quality standards.
• Assist in the development and implementation of service improvement initiatives.
• Keep abreast of industry trends and best practices to enhance service delivery.

Requirements:

• Graduation in a relevant field or equivalent educational qualification.
• Proven organizational and time-management skills, with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to work collaboratively with a diverse team.
• Detail-oriented with a focus on delivering high-quality service.
• Previous experience in a service coordination or related role is a plus.
• Proficiency in using computer applications and software for documentation and reporting.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt to changing circumstances.