Service Manager in Thrissur

We are currently seeking a highly experienced and skilled individual to join us as a Service Manager. The ideal candidate will bring substantial experience in managing service operations within the automotive industry, ensuring the highest standards of customer satisfaction and service excellence.

Responsibilities:

• Lead and manage the service team, providing direction, guidance, and support.
• Foster a positive and collaborative team culture.
• Oversee the day-to-day operations of the service department.
• Ensure efficient and timely completion of service tasks.
• Maintain a customer-centric approach to ensure high levels of customer satisfaction.
• Address customer concerns and issues promptly and effectively.
• Analyze key performance indicators (KPIs) to assess the service department’s performance.
• Implement improvements based on performance analysis.
• Implement and maintain quality control processes to ensure the highest service standards.
• Conduct regular quality checks and inspections.
• Provide training and development opportunities to service team members.
• Keep the team updated on industry best practices.
• Ensure compliance with company policies, procedures, and industry regulations.
• Maintain a safe and compliant working environment.
• Effectively communicate with customers, providing updates on service processes and timelines.
• Build strong customer relationships.
• Manage the service department’s budget effectively.
• Identify cost-saving opportunities without compromising service quality.

Requirements:

• Minimum of 8 years of experience as a Service Manager in a car showroom.
• Diploma or B Tech in a relevant field.
• Strong leadership and team management skills.
• Commitment to delivering exceptional service and maintaining high levels of customer satisfaction.
• Analytical mindset with the ability to analyze data and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to addressing challenges.