Customer Relationship Manager in Kochi

As a CRM, you will play a crucial role in managing and optimizing our customer relationship management system. The ideal candidate will have a proven track record of successfully implementing and overseeing CRM strategies to enhance customer satisfaction, retention, and overall business growth.

Responsibilities:

• Develop and implement effective CRM strategies to enhance customer engagement and satisfaction.
• Collaborate with cross-functional teams to ensure seamless integration of CRM initiatives with other business processes.
• Analyze customer data to identify trends, preferences, and opportunities for improvement.
• Design and execute targeted marketing campaigns to promote customer loyalty and retention.
• Monitor and evaluate the performance of CRM systems, making recommendations for enhancements and upgrades as needed.
• Train and support team members in utilizing CRM tools effectively.
• Ensure compliance with data protection regulations and implement best practices for data security within the CRM system.
• Generate regular reports on key CRM metrics and present findings to management.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience (5+ years) in CRM management, with a focus on customer retention and satisfaction.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and related tools.
• Demonstrated ability to lead and collaborate with cross-functional teams.
• Understanding of data protection regulations and best practices.
• Proactive problem-solving skills and a strategic mindset.
• Note: The candidate must be female, and the age requirement is 30 years or above.