As a Telecaller Executive, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.
Responsibilities:
Make outbound calls to existing and potential customers to promote car servicing and maintenance packages.
Follow up on leads generated through marketing campaigns, website inquiries, and referrals.
Provide information about available services, pricing, and appointment scheduling.
Schedule service appointments for customers based on their preferences and availability.
Coordinate with the service team to ensure timely and efficient allocation of appointments.
Send appointment reminders to customers via phone calls, SMS, or email.
Address customer inquiries, concerns, and complaints in a professional and courteous manner.
Assist customers with service-related questions, warranty issues, and follow-up on previous services.
Resolve customer complaints or escalate issues to the appropriate department for resolution.
Upsell additional services or maintenance packages to customers during calls.
Explain the benefits of preventive maintenance and regular servicing to customers.
Meet or exceed sales targets and performance metrics set by the management.
Maintain accurate and up-to-date records of customer interactions, appointments, and service requests in the CRM system.
Update customer information, including contact details and service history, as needed.
Generate reports on call volumes, appointment bookings, and sales conversions for management review.
Requirements:
Minimum high school diploma or equivalent.
Additional qualifications or certifications in customer service or telemarketing are advantageous.
Prior experience in telecalling, customer service, or sales roles is preferred.
Freshers with strong communication skills are encouraged to apply.
Excellent communication skills, both verbal and written.
Pleasant and persuasive phone etiquette.
Ability to build rapport with customers over the phone.
Good listening skills and ability to understand customer needs.
Strong persuasion and negotiation skills.
Basic computer skills, including familiarity with CRM software or call center systems.
Patience and resilience to handle rejection and difficult customers.
Knowledge of automotive terminology and services is a plus.