F&B Captain in Kozhikode

Restaurant Captain bears a very important role to satisfy guests, ensure F & B service, ensure Order of the Guests, Food and many other important matters. A Restaurant Captain controls all Waiter/ Waitress in a restaurant and follows the order of higher officers.

Responsibilities:

• Deliver quality customer service to all guests.
• Greet each guest promptly and courteously with a good smile and body language.
• Able to answer any questions regarding menu and assist with menu selections.
• Take food and beverage orders, repeat orders to guests and inform guests of estimated time to serve.
• Process payment and check bills promptly.
• Maintain cleanliness of the outlet.
• Assist manager by getting involved in planning and organizing special events.
• Check food and beverage inventories and stocks in a consistent and accurate manner.
• Follow Food & Beverage Safety and Hygiene policies and procedures.
• Complete opening, operating, and closing procedures.
• Escalate guests complain to the duty manager if unable to conduct service recovery.

Requirements:

• Prior work experience of 2 years plus in managing a Restaurant as Captain/Executive/Manager.
• Excellent customer service and willingness to learn new items on food and service;
• Team player with excellent interpersonal and communication skills;
• Able to work in fast-paced F&B environment;
• Able to commit weekends and public holidays;
• Able to work split shift
• Able to work at various locations. Check each brand’s website for addresses.
• Well-groomed and able to manage F&B get-togethers and events.