Operation Executive in Kochi

As an Operation Executive in our dynamic team, your role will encompass a range of responsibilities related to tele-calling and office assistance in the travel and tourism sector. We are looking for a motivated individual with a degree in Travel and Tourism and at least 6 months of relevant experience.

Responsibilities:

• Conduct outbound calls to potential clients to promote travel packages and services.
• Respond to inquiries, provide information, and assist in resolving customer issues.
• Maintain a professional and friendly demeanor during customer interactions.
• Assist customers in planning and booking travel arrangements.
• Provide information on travel destinations, itineraries, and travel-related services.
• Address customer queries and concerns with accuracy and efficiency.
• Perform general office tasks such as managing emails, data entry, and filing.
• Coordinate with other team members to ensure smooth office operations.
• Assist in preparing and updating travel packages and promotional materials.
• Maintain accurate records of customer interactions and transactions.
• Prepare reports on tele-calling activities and customer feedback.
• Collaborate with other departments to ensure seamless coordination in service delivery.
• Communicate effectively with the sales team to understand current promotions and offerings.
• Ensure that all customer interactions align with quality standards and company policies.
• Seek continuous improvement in customer service processes.

Requirements:

• Minimum of 6 months of experience in a similar role.
• Degree in Travel and Tourism.
• Strong communication and interpersonal skills.
• Excellent telephone etiquette and customer service skills.
• Detail-oriented with good organizational abilities.
• Proficient in basic office software applications.
• Female candidates are preferred for this role.