Job Category: Manager
Job Type: Full Time
Job Location: Thrissur
Qualification: Graduation
Experience: 8 Years
Salary: 30000 + Incentives
We are currently seeking a highly experienced and skilled individual to join us as a Service Manager. The ideal candidate will bring substantial experience in managing service operations within the automotive industry, ensuring the highest standards of customer satisfaction and service excellence.
Responsibilities:
- Lead and manage the service team, providing direction, guidance, and support.
- Foster a positive and collaborative team culture.
- Oversee the day-to-day operations of the service department.
- Ensure efficient and timely completion of service tasks.
- Maintain a customer-centric approach to ensure high levels of customer satisfaction.
- Address customer concerns and issues promptly and effectively.
- Analyze key performance indicators (KPIs) to assess the service department’s performance.
- Implement improvements based on performance analysis.
- Implement and maintain quality control processes to ensure the highest service standards.
- Conduct regular quality checks and inspections.
- Provide training and development opportunities to service team members.
- Keep the team updated on industry best practices.
- Ensure compliance with company policies, procedures, and industry regulations.
- Maintain a safe and compliant working environment.
- Effectively communicate with customers, providing updates on service processes and timelines.
- Build strong customer relationships.
- Manage the service department’s budget effectively.
- Identify cost-saving opportunities without compromising service quality.
Requirements:
- Minimum of 8 years of experience as a Service Manager in a car showroom.
- Diploma or B Tech in a relevant field.
- Strong leadership and team management skills.
- Commitment to delivering exceptional service and maintaining high levels of customer satisfaction.
- Analytical mindset with the ability to analyze data and make data-driven decisions.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to addressing challenges.